Orders

When will my order ship?

Orders are usually shipped the next business day and shipping time takes 4–7 business days.

I placed an order worth $100, why did I pay shipping?

Please note that not all countries or regions qualify for free shipping. Those who qualify have different thresholds to unlock free shipping:. To check if you qualify for free shipping, please go to this link.

How do I apply a promo or discount code to my order?

Put the discount code in the box at checkout. Here's a short video for your reference. Note: Only one discount code is allowed per transaction

What should I do, I received an incorrect item?

If you received an incorrect item, contact our support team at [email protected]. Take clear photos of the incorrect item, including any labels or packaging that might help identify it. Include your order number, the name of the item you ordere

Why was my order partially delivered?

When you place an order with numerous items, some of them may not be stored in the same warehouse; instead of shipping the items all to the same warehouse and then mailing them to you, we normally ship those items separately directly to you (so you g

My order was marked as delivered, but I have not received it.

There are instances where the tracking shows delivered, but it doesn't get dropped off until the next day or so. If you still haven't received your order in 3 business days, please contact our customer support team at [email protected].

Cancel my order

We offer a one-hour window during which you can email us to immediately cancel your order. After this time frame, you must contact us via email to see if your order has already been processed. If it was processed, you must follow our return process.

Can I still make changes to my order?

We provide a one-hour window within which you can email us to modify your order. After this period, please contact us via email to see if your order has already been processed. If it was processed, we are no longer able to make changes to your order

I would like to track my order.

Every time you place an order with us, you will receive an email with updates. You will be notified as soon as your order has shipped. This email will provide your tracking details. You may track your order HERE.