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Please note that not all countries or regions qualify for free shipping. Those who qualify have different thresholds to unlock free shipping:. To check if you qualify for free shipping, please go to this link.

I placed an order worth $100, why did I pay shipping?

Orders

My holder broke, what should I do?

How to setup my Mammoth Airtag Holder for the 1st time?

How to setup my Rodeo Airtag Holder for the 1st time?

How to setup my Shield Airtag Holder for the 1st time?

Are your Airtag Holders compatible with other brands?

Airtag Holders

Which would be a better option, the Ascension Extended Harness or the Ascension Core Harness? I would want a dog harness that has been crash tested.

I am still waiting for my replacement buckles. Can you tell me how to get them?

Can I use the small-size pouches on my M-L size harness?

I am having trouble getting the ascension harness to suit my dog properly; Can you help me?

Is there a way to make the webbing shorter?

The buckles on the harness are a bit squeaky. Can this be fixed?

Do you have a tutorial guide on how to assemble and disassemble the harness?

Could you describe how to use the Seat Belt Lock and Buckle Protector in the car?

Are your harnesses crash-tested?

I'm looking for a crash tested harness that also works for pulling. Will your harness work for traction sports?

Which would be a better option, the Ascension Extended Harness or the Ascension Core Harness? I would want a dog harness that has been crash tested. copy

If I bought the Canyon light version with extension, and the Pro version core (without extension), would the light version extension also fit the pro version core?

What are the physical differences or is it literally the lights get sent off for crash testing and that's what makes it a Pro?

Harnesses

The Water Pouch I received came with two mini-carabiners rather than the two clips mentioned on your page.

Slurpy Sack

Is it okay if my dog licks the Paw Balm?

How frequently should I apply the balm?

I know the name says Dog Paw Balm, but can I use it for my cat?

Paw Balm

Can you help me put the Rescue Sling together? I am having trouble understanding the manual.

Is the size of your rescue sling for the person? Would a small rescue sling fit on a medium extended harness?

Rescue Sling

Do the Velcro Sleeves include Service Dog patches?

Velcro Sleeves

Do you sell the charging cable separately?

Are the charging cables for the night light's V1 and V2 the same?

PitchBlack Night Light 2.0

Products

What is Säker's Return Policy?

Why am I charged a handling fee?

What should I do if I want to swap my gear but the return window has already passed?

How long will it take for me to receive my refund?

Returns & Exchanges

Do you ship to countries outside of US and Canada?

Can my order be expedited?

Do you deliver to Post Office Boxes?

Shipping

When will my order ship?

How do I apply a promo or discount code to my order?

What should I do, I received an incorrect item?

Why was my order partially delivered?

My order was marked as delivered, but I have not received it.

Cancel my order

Can I still make changes to my order?

I would like to track my order.

Is my product covered with warranty?

Warranty

Other than PayPal and credit cards, what other modes of payment do you accept?

Modes of Payment

How do I unsubscribe from your emails?

I just placed my order, can I still change modify it?

Do you offer military discounts?

Do you have an Affiliate Program?

Do you have authorized dealers?

Customer Support

I placed an order worth $100, why did I pay shipping?Updated 5 months ago