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The first step would be to watch our fitting instructions to make sure every adjustment was done correctly. You can <a href="https://sakercanine.com/pages/ascension-customers">watch the instructions here</a> by selecting the size and version you have.&#xA0;Here&apos;s another tutorial video that can help you as well: <a data-fr-linked="true" href="https://vimeo.com/805600851/1bb13aa8b9">https://vimeo.com/805600851/1bb13aa8b9</a>If these videos didn&apos;t solve the issue, the next step is to provide more information about your dog and the fit.Please reach out to our <a href="mailto:support@sakercanine.com">customer support team</a> with the following details:1. Weight of your dog2. Measure of his or her girth (as shown in the sizing corner: <a data-fr-linked="true" href="https://sakercanine.com/pages/sizing-corner">https://sakercanine.com/pages/sizing-corner</a>)3. Pictures of your dog wearing the harnessOnce we receive your email with this information, our harness expert will contact you.

The first step would be to watch our fitting instructions to make sure every adjustment was done correctly. You can watch the instructions here by selecting the size and version you have. Here's another tutorial video that can help you as well: https

I am having trouble getting the ascension harness to suit my dog properly; Can you help me?

Products

Ascension Harnesses

If I bought the Canyon light version with extension, and the Pro version core (without extension), would the light version extension also fit the pro version core?

What are the physical differences or is it literally the lights get sent off for crash testing and that's what makes it a Pro?

My Canyon harness does a loop on my dog's chest?

Can I attach the Fi 3 attachment on the Canyon harness and not just on the Canyon collar?

How thick is the canyon collar?

How long is the back of the harness without the extension, so just the core?

What is the size of the K-911 Rescue Sling when it is packed down?

What are the dimensions of the Velcro sleeve in the collar?

Can the velcro sleeves can only be used with the extension?

Can the Velcro sleeves be used at the same time as the packs? And will they be covered up?

Are the Compass Boots tested for hot weather on pavement/concrete?

Can you tell me if the Canyon harnesses work well for dogs that pull too hard on walks?

Can you fit both the handle and the Fi 3 attachment or just one or the other?

Canyon

Which would be a better option, the Ascension Extended Harness or the Ascension Core Harness? I would want a dog harness that has been crash tested.

I am still waiting for my replacement buckles. Can you tell me how to get them?

Can I use the small-size pouches on my M-L size harness?

Is there a way to make the webbing shorter?

The buckles on the harness are a bit squeaky. Can this be fixed?

Do you have a tutorial guide on how to assemble and disassemble the harness?

Could you describe how to use the Seat Belt Lock and Buckle Protector in the car?

Are your harnesses crash-tested?

I'm looking for a crash tested harness that also works for pulling. Will your harness work for traction sports?

Which would be a better option, the Ascension Extended Harness or the Ascension Core Harness? I would want a dog harness that has been crash tested. copy

My holder broke, what should I do?

How to setup my Mammoth Airtag Holder for the 1st time?

How to setup my Rodeo Airtag Holder for the 1st time?

How to setup my Shield Airtag Holder for the 1st time?

Are your Airtag Holders compatible with other brands?

Airtag Holders

The Water Pouch I received came with two mini-carabiners rather than the two clips mentioned on your page.

Can the Slurpy Sack fit inside the small Dog Pack?

Slurpy Sack

Is it okay if my dog licks the Paw Balm?

How frequently should I apply the balm?

I know the name says Dog Paw Balm, but can I use it for my cat?

Paw Balm

Can you help me put the Rescue Sling together? I am having trouble understanding the manual.

Is the size of your rescue sling for the person? Would a small rescue sling fit on a medium extended harness?

Does the New Rescue Sling works with the Ascension harnesses?

Rescue Sling

Do the Velcro Sleeves include Service Dog patches?

Velcro Sleeves

Do you sell the charging cable separately?

Are the charging cables for the night light's V1 and V2 the same?

PitchBlack Night Light 2.0

What is Säker's Return Policy?

Why am I charged a handling fee?

What should I do if I want to swap my gear but the return window has already passed?

How long will it take for me to receive my refund?

Returns & Exchanges

Do you ship to countries outside of US and Canada?

Can my order be expedited?

Do you deliver to Post Office Boxes?

Shipping

When will my order ship?

I placed an order worth $100, why did I pay shipping?

How do I apply a promo or discount code to my order?

What should I do, I received an incorrect item?

Why was my order partially delivered?

My order was marked as delivered, but I have not received it.

Cancel my order

Can I still make changes to my order?

I would like to track my order.

Orders

Is my product covered with warranty?

Warranty

Other than PayPal and credit cards, what other modes of payment do you accept?

Modes of Payment

How do I unsubscribe from your emails?

I just placed my order, can I still change modify it?

Do you offer military discounts?

Do you have an Affiliate Program?

Do you have authorized dealers?

Customer Support

I am having trouble getting the ascension harness to suit my dog properly; Can you help me?Updated a year ago